Terms of Service

Last updated: October 23, 2026

These terms apply to rides booked with Viaggio Private Car Service ("Viaggio", "we", "us") through viaggiopalm.com or a Viaggio payment link. By booking, you agree to them and to our Privacy Policy.

The service

Viaggio provides prearranged private rides in a premium SUV. Every ride is booked and paid for through our website or a Viaggio payment link before it starts — we do not accept street hails.
Up to 6 passengers and 6 bags per ride. Children must ride with an adult; you're welcome to bring your child's car seat or booster.

Booking and confirmation

Rides must be requested at least 3 hours in advance. A request is not a booking until we confirm it by email.
Requests received overnight are confirmed by 7:00 AM.
Rides arranged on the spot with your driver are sent to you as a payment link and start once payment is complete.

Fares and payment

The fare shown when you book is an estimate based on the driving route. The final fare may add waiting time beyond the free period, tolls, extra stops or route changes you request.
Payments are processed by Stripe. When you book on our website, your card is saved securely by Stripe and charged after your ride. Rides arranged with a payment link are paid in advance.
By saving your card, you authorize us to charge it for the ride and for any fees described in these terms. Every charge is followed by an email receipt.
Tips are optional and go entirely to your driver; you can add one from your receipt.

Cancellations, waiting time and no-shows

Free cancellation up to 24 hours before pickup, using the link in your confirmation email.
Cancellations within 24 hours of pickup and no-shows are charged the full fare.
If your flight is cancelled, you can cancel at no charge.
Free waiting time: 15 minutes at addresses and 60 minutes at airports, counted from the actual landing time. We track your flight.
If we must cancel, you are not charged.

Rider conduct and safety

Seat belts are required for all passengers.
No smoking or vaping in the vehicle.
Our driver may decline or end a ride if the driver's or passengers' safety is at risk, or for abusive, illegal or unsafe behavior.
Zero tolerance for drugs and alcohol: your driver will never drive under the influence. If you believe your driver may be impaired, ask to end the ride as soon as it is safe and tell us right away; the driver is suspended immediately while we look into it.
Everyone is welcome. We do not discriminate on the basis of destination, race, color, national origin, religious belief or affiliation, sex, disability, age, sexual orientation, or gender identity.

Pets and service animals

Small pets are welcome in a closed carrier when selected at booking. We're unable to carry large pets.
Service animals are always welcome, of any size, at no extra charge and without advance notice.

Cleaning and damage fees

If a ride leaves the vehicle needing extra cleaning or repair, a fee is charged to the card on file, always with photos sent to you by email:

Light cleaning (pet hair, sand, mud) — $100
Moderate cleaning (spill on upholstery) — $200
Severe cleaning (bodily fluids) — $500
Smoking or vaping in the vehicle — $300
Damage — the actual cost of repair

If you believe a fee is a mistake, reply to that email and we will review it.

Lost items

Please check the vehicle before you leave. We are not responsible for items left behind, but we'll make a reasonable effort to return anything we find — contact us as soon as possible.

Text messages (SMS)

If you provide your mobile number and agree to receive texts, Viaggio sends ride-related messages only: booking confirmations, driver on the way, driver arrived and receipts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help; you can also contact [email protected]. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

Delays and liability

We plan every ride to be on time, but we are not responsible for delays caused by traffic, weather, road closures, accidents or other events outside our reasonable control. To the extent permitted by law, our liability for any ride is limited to the amount you paid for that ride. Nothing in these terms limits liability that cannot be limited under Florida law.

Changes and governing law

We may update these terms; the version posted here on the date of your booking applies. These terms are governed by the laws of the State of Florida, and any dispute will be handled in Palm Beach County, Florida.

Contact

[email protected], or use the chat on viaggiopalm.com.

Mailing address:
Viaggio Private Car Service · c/o Rodrigo Ramos
8903 Glades Rd, Ste A8 #2016
Boca Raton, FL 33434